When you shop at koreaU, we want you to be 100% satisfied with your products, otherwise you can have your money back. No question asked.
If for any reason you are not satisfied with your purchase, you can choose to send the items for a 100% refund or an exchange.
We know this is something uncommon in the Singapore online shopping scene, but we want you to get the best deal here. And this goes so far to show how confident we are about the quality of our products.
To return your items, please follow the steps below:
1. Pack the item in a waterproof packaging. The item must be returned in its original and unworn condition within 14 days of receipt.
2. Send it back to us at the following address:
371 Beach Road,
#12-08, Singapore 199597.
It is recommended that you use registered mail (SingPost) or courier for your return to track the parcel.
3. Send us an email at firstname.lastname@example.org and state the reason for the return
4. In your email, let us know your request: a 100% cash refund, 1 to 1 exchange or exchange for something else of an equivalent value on the website
5. Give us 3-5 business days to process your request.
a) koreaU Fashion shall not be held responsible should the return package be lost in transit. Therefore, it is highly recommended that you use registered mail or courier for your return.
b) Return delivery costs shall be borne by customers. We only reimburse delivery costs for incorrect item sent or faulty garment.
c) Items must be returned in its original and unworn condition. All accessories and original parts must included too. Otherwise, they will be pro-rated accordingly.
d) You will be refunded the purchase amount for the item. Delivery charges are non-refundable.